At this time, you must be a Johns Hopkins Medicine patient to activate a MyChart account.

MyChart is a secure website that provides the most up-to-date medical information available to you about your Johns Hopkins care and connects you to your health care team. MyChart is available in English and Spanish.

Using MyChart, you can:

• Monitor your health care more closely
• View portions of your medical record, including diagnoses, medications, immunizations and most test results
• Send secure messages to your health care team
• Submit requests to update your medication and allergy lists
• Request appointments and view past and upcoming appointments
• Renew prescriptions
• Pay bills online
• View a summary of your visits and post-appointment instructions
• View hospital discharge instructions
• View a summary of your visits and post-appointment instructions
• Access information from the JHM record for your child under age 18 or for other family members
  (proxy authorization required)

MyChart is a free service offered to our patients.

MyChart accounts can be created by anyone age 13 or older who is a patient at a participating Johns Hopkins Medicine facility. Parents, family members, legal representatives, and other individuals may also obtain a MyChart account if they become authorized as a proxy to access a patient's medical record for approved purposes. In all cases, a form must be completed at the provider's office before proxy access can be granted.

You need access to a computer or mobile device connected to the Internet and an up-to-date browser. Supported browsers include the current version and last two versions of:

• Internet Explorer
• Mozilla Firefox
• Safari
• Google Chrome

Current patients can sign up for MyChart by filling out a form online. On the MyChart login page, click "Sign Up And Verify," enter your contact information and verify your identity to create a MyChart account.

You can also use the activation code provided on your After Visit Summary after your appointment, emergency room visit or hospital stay at a Johns Hopkins Medicine facility. You can sign up at home when it is convenient for you, within 45 days of the visit. From your computer or mobile device, log on to mychart.ashtech-oem.com and, using your unique authentication code, follow the steps to enroll in MyChart.

Your medical record number is located on the After Visit Summary document that you received after any visit to or discharge from one of our medical facilities.

Log on to MyChart and click Menu in the top left corner. Enter “personal” in the search bar and click the Personal Information option.

Check out our Patient Photo Handout to learn how to upload a patient photo in MyChart. It may take several days for the photo to be approved for display.

Yes. You can access the full web-based version of MyChart from your mobile device. You can also download a free MyChart app from the iPhone App Store or Google Play Store by searching for MyChart. After download, select Johns Hopkins Medicine from the app's phone book. Note that not all MyChart features are available in the app.

To recover your username, click here. To reset your password, click here. To change your password, log on to MyChart and click Menu in the top left corner. Enter “security” in the search bar and click the Security Settings option.

You can submit a request to schedule an appointment with your primary care physician and with providers you have seen in the past three years at participating Johns Hopkins Medicine facilities. You will receive a notification message in MyChart once the appointment is scheduled, or you will be contacted by the provider's office for further information.

Additionally, some Johns Hopkins Medicine locations offer online scheduling directly through MyChart. At this time, not all visit types are available at all locations. Ask your provider's office for more information.

Most providers you have seen in the past three years at a participating Johns Hopkins Medicine facility will be listed. If your provider is not listed, contact the provider's office directly.

You can cancel right up until the time of your scheduled appointment. However, in order to allow us to serve all of our patients as efficiently as possible, we request that you provide at least 24 hours notice if you cannot keep your appointment, and that you contact your provider's office directly by telephone if you need to cancel less than 24 hours in advance. Please follow the cancellations policies established by your provider.

You will generally receive an answer within one to three business days. MyChart should not be used for urgent situations. For medical emergencies, please call 911.

Patients checking in at a Johns Hopkins Medicine adult emergency room will be given the option to receive real-time updates about the progress of their visit. If you choose to opt in, then after your triage is complete, you will receive a message on your phone or tablet with a link to complete self-registration through MyChart. You do not need a MyChart account to use this self-service feature.

You cannot get the link sent again, but you can still access self-registration by logging into your MyChart account. On the MyChart homepage, click on the green “self-registration” button. If you do not have a MyChart account, sign up here.

The information you enter will be saved in the hospital’s system each time you click “Save,” “Next” or “Submit.” Staff members can see which parts of registration have been completed and which parts still need attention.

If you need help using the self-registration feature, please speak with a staff member for assistance. If you are unable to complete the process online, you will still be seen by registration and the care team.

Patients will be seen based on the severity of their issue. Self-registration will reduce the amount of time spent with registration, but it will not affect your care or the time to be seen by the care team.

You will get a confirmation screen or receive a message letting you know your information has been received. A staff member will ask you some final questions to complete your registration. Any updates you made about your medication or allergies will be reviewed by your care team. 

Most, but not all, of the information related to care delivered by your Johns Hopkins Medicine providers will be available in MyChart. Your providers’ clinical documentation and certain test results will not appear. Contact your health care team if you have concerns or questions about the information in your MyChart account.

You will receive an email when you have new information in your MyChart account. If you are not receiving these emails, please verify that we have the correct email address on file and that you have signed up to receive notifications. To do this, log in to MyChart and click “My Account > Notification” on the left menu. You may also want to check your personal email settings to make sure MyChart emails are not being sent to your junk mail folder.

In most cases, your test results are released to your MyChart account as soon as they are finalized. You may see some results before your provider has seen them.

Please see this tipsheet for instructions to access your test results and clinical notes. 

Most test results are released to MyChart as soon as they are available. As of Oct. 17, 2024, you can change your preference so you do not see results until the care team has had a chance to review them.

To update your preferences:

1. Log into MyChart.
2. Navigate to the Test Results page by clicking the Test Results link at the top of MyChart or clicking the menu and typing “Test results” into the search bar.
3. Click “Results release preferences.”
4. Choose “Let my care team decide” if you would like to delay seeing test results until your team has had a chance to review them.

Please note: If the care team does not review the result within seven days, it will automatically be released so you’ll have timely access to your health information. By selecting this preference, you will be making the change for all test results.

There may be times when your provider will want to speak with you before releasing the results to be viewed in MyChart. Please speak with your provider if you have questions about when your test results will be viewable in MyChart.

In your MyChart account, you can update your demographics, email address and password. Log in to MyChart and click “Personalize” on the top menu. You can then select the appropriate option.

Your chosen or affirmed (preferred) name is the name you would like us to use when addressing you. It does not have to be your legal name. If it is your legal name, you do not have to update your profile. MyChart users who are 18 years of age and older can update their preferred or chosen name on MyChart desktop, by logging in to their MyChart account, go to profile settings, and then to “Personal Information.” Under this section, visit the “Details About Me” area to update your record.

If you would like to update your sexual orientation or gender identity information, log in to your account through MyChart desktop, go to your profile settings, and then click on “Personal Information.” Under the “Details About Me” section, click “Edit” to update your information.

Users must be 13 years or older to see this option. 

Johns Hopkins Medicine gives patients the opportunity to share this information with us to improve our ability to deliver the best patient-centered care for everyone. Knowing a person’s sexual orientation and gender identity helps us to address health care needs and reduces the risk of missing something because of incorrect assumptions about people. Sharing the information with us is voluntary.

The information is used by our providers and staff to provide our best care for you. It helps us to include relevant health screenings, to address potential health care needs based on known health disparities for various communities, and to assist in improving our ability to reduce any systematic health inequities related to sexual orientation or gender identity.

Just as with any sensitive personal and medical information in your medical record, this information is protected by HIPAA. Johns Hopkins Medicine is committed to protecting your privacy. The demographic information is available for members of our staff who have access to your chart. 

Your MyChart information comes directly from your electronic medical record. Ask your provider to correct any inaccurate information at your next clinic visit, or submit update requests directly from the Current Health Issues, Medications or Allergies sections on the left menu in MyChart. Your health information is reviewed and updated in your electronic medical record at each visit. If you wish to correct an error in previous documentation in your medical record, please complete and submit the Request to Amend My Protected Health Information form.

Your Johns Hopkins Medicine MyChart will not include information from providers who practice outside of Johns Hopkins Medicine. If a physician is not affiliated with Johns Hopkins Medicine, they cannot enter data in the Johns Hopkins electronic medical record system and therefore it cannot be viewed in MyChart. However, you can use MyChart to view the results of lab tests and imaging procedures performed at Johns Hopkins, regardless of your other provider’s affiliation.

MyChart may not contain your entire medical record. You may request your full medical record by either (1) submitting a request through the Health Information Management (HIM) Department or (2) requesting a copy through the Sharing Hub in MyChart. 

Johns Hopkins is committed to providing you and your loved ones a respectful and positive experience. Our staff are here to listen and help address any concerns you may have. Our goal is to ensure you and your family receive safe, high quality and compassionate care and service. For more information, visit our Patient Feedback website. 

A refill is when your pharmacy provides another supply of medication from a prescription that has refills and is still valid. A renewal is when you need your provider to write a new prescription. Common reasons to request a renewal are when a prescription is expiring, when there are no refills left or when you want to change the prescription to a different pharmacy. 

MyChart will automatically manage this distinction for you. Your request will be sent to the pharmacy if there are refills available. When there are no refills remaining, your request will be sent to the ordering provider for renewal. 

1. Log in to your MyChart account, click “Menu,” click “My Record/Medications” and then click “Request Renewals.”
2. Click on the medication you would like to refill and follow the steps on the screen.
3. All selected medications will be refilled at the same pharmacy. Use the dropdown under “Pharmacy” to change the location.
4. Need to refill multiple prescriptions at different pharmacy locations? Learn how.

To view this information for a minor, you will need a proxy account. See the Your Family’s Medical Record section for more details on getting proxy access.

Please note this feature is only available for patients who use Johns Hopkins Medicine Pharmacies at this time.

You can use MyChart to refill prescriptions that are currently with a Johns Hopkins Medicine pharmacy and that have refills remaining. If no refills remain, MyChart will automatically convert your request to a renewal instead of a refill. You may see other prescriptions that have a lock symbol. Those cannot be filled in MyChart. You should contact your pharmacy to refill those prescriptions. 

You can request renewal of any medicine that was prescribed electronically from the Johns Hopkins Medicine system. Medicines prescribed outside of Johns Hopkins, prescribed by paper or telephone, or purchased over the counter are not available for renewal. 

For prescriptions filled at Johns Hopkins Medicine Pharmacies: The number of refills in your MyChart account will be updated as you refill your prescription and it indicates how many refills you have left.

For prescriptions filled at all other pharmacies: The number on your medication’s refill is the original refill amount and will not be changed when you fill your prescription.

If you are getting your prescription via delivery, you will be required to pay through MyChart at the time you request the refill. If you are picking up your prescription, you can choose to pay in MyChart or pay later at the pharmacy. 

You can schedule to pick up MyChart refills after noon the next business day.

It depends on your selected notification preferences in MyChart. Email, text and push notifications are all available options.

To view this information for a minor, you will need a proxy account. See the Your Family’s Medical Record section for more details on getting proxy access.

Log in to your MyChart account. Click "Menu," click "Account Settings/Communication Preferences," click "Health," and then click "Prescription."

Located throughout the Baltimore area, Johns Hopkins Medicine pharmacies offer a full inventory of standard, specialty and over-the-counter medications. These community pharmacies are managed by Johns Hopkins Care at Home and are on the campuses of The Johns Hopkins Hospital, Johns Hopkins Bayview Medical Center and Green Spring Station.

Johns Hopkins All Children’s Hospital Retail Pharmacy in Florida is also a Johns Hopkins Medicine pharmacy.

You can view the cost of your medications if you fill your prescriptions at a Johns Hopkins Medicine Pharmacy. There will be a link to view payment details. Please contact your pharmacy if you have questions.

This happens when your prescription is being entered by a pharmacy team member. It also happens when your insurance company requires prior authorization or did not approve the medication.

A refill is when your pharmacy provides another supply of medication from a prescription that has refills and is still valid. A renewal is when you need your provider to write a new prescription. Common reasons to request a renewal are when a prescription is expiring, when there are no refills left or when you want to change the prescription to a different pharmacy. 

Contact your pharmacy if you have refills left on your prescription.

You can request a medication renewal by clicking on Medications, then Request Rx Renewal in MyChart and selecting the medication. Before requesting a renewal, contact your pharmacy to find out if you have refills left.

When a new statement is ready to view in MyChart, you will receive a notification via email. You can also sign up for text messages by updating your communication preferences in MyChart at any time.

 You can access billing information by clicking the Menu icon and navigating to Billing Summary.

Each month, you will receive a notification via email to remind you of an outstanding balance. You can also sign up for notifications from within the mobile app as well as text messages by updating your communication preferences in MyChart at any time. After three electronic statements, you will be sent a courtesy paper statement in the mail.

While text message and mobile app notifications are optional, you should always receive an email notification when a new statement is available. 

First, check your spam and junk folders for the notification email. Next, log in to MyChart and review your communication preferences, confirm the correct email address is listed, and review your contact information. 

 

If you need help reviewing and updating your notification preferences, please call JHM MyChart Technical Support at 800-318-4246. 

Yes, switching to paper statements is easy. To switch, log in to MyChart, click the Menu icon and go to Billing. Click Billing Summary. Then click cancel paperless billing, and confirm your choice.

Yes. JHM Customer Service can assist you. Please contact us at 855-662-3017 (Monday–Friday, from 8:30 a.m. to 4:30 p.m.) 

If you are the guarantor (financially responsible) for their account and enrolled in paperless billing, their balance will be included in your electronic statements.

Paperless billing is only available for patients with MyChart accounts. If you prefer paperless billing and do not have a MyChart account, sign up for MyChart.

The ability to cancel paperless billing is available once you have had at least one financial transaction on your billing account (such as paying a copay or receiving a statement) with Johns Hopkins Medicine.

Once a transaction is available, you can opt in or out of receiving paper statements in MyChart within your Billing Summary.

You can also opt out at any point by calling JHM Customer Service at 855-662-3017 (Monday–Friday, from 8:30 a.m. to 4:30 p.m.)

There are a few ways to sign up to receive text messages from Johns Hopkins.

1. MyChart: After activating or logging in to your MyChart account, review your “Communications Preferences” under “Account Settings.”
2. Text: Text START to TXTJHM (898546).
3. In Clinic: When checking in or checking out of an appointment, the representative at the front desk can help you sign up.

When you sign up for text messages from Johns Hopkins, you will receive notifications that include: 

• Appointment reminders
• Appointment confirmations
• Clinic updates
• MyChart activation
• Prescription reminders
• Referral notifications
• Telehealth and video visit information
• Updates during surgical or emergency department visits

You can customize which messages you receive by text in “Communication Preferences” found in MyChart. (See the last FAQ below.) 

Text STOP in response to a text message to opt out of notifications.

Text HELP in response to a text message you receive or call 800-318-4246.

You can choose to receive messages by text, email, mail, phone or push notifications by selecting options in MyChart. To find this option, log in to MyChart, open the main menu (the box with three horizontal lines in the upper left corner) and scroll to “Account Settings.” In this menu, click on “Communications Preferences” and select how you want to hear from Johns Hopkins.